WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is for the website solowanderwoman.com and the services provided therein (the "Website"), run by Simone Bösch t/a Solo Wander Woman (the “Company”) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the Website and the Company. Furthermore the way this Website processes, stores and protects user data and information will also be detailed within this policy.

Please also review the Terms of Use at www.solowanderwoman.com/terms which also govern the use of this Website.

THE WEBSITE

This Website and the Company take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

As a general policy, no personally identifiable information, such as your name, address, or e-mail address, is automatically collected from your visit to the Website. However, certain non-personal information is recorded by the standard operation of the Company’s internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience.

YOUR ACCEPTANCE OF THESE TERMS

By using the Website, you accept the policies and restrictions set forth in this Privacy & Cookies Policy. If you do not agree to this policy, please do not use the Website. The Company may change this Privacy & Cookies Policy from time to time by updating this page to reflect changes in the law and/or our privacy practices. You are bound by any such revisions and we therefore encourage you to check this privacy notice for changes whenever you visit our Website.

PERSONAL INFORMATION WE MAY PROCESS

Personal information that we’ll process in connection with all our services, if relevant, includes: a) Personal and contact details, such as title, full name, email address, contact details, address and contact details history; b) Demographic information such as you rage and gender; c) Personal preference information such as your travel interests or preferred tools and providers; d) Records of your contact with us such as via phone or email, or if you get in touch with us online using our contact form; e) Services you have purchased from us, as well as have been interested in and the associated payment methods used; f) Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.

Any information we collect about you will come either from yourself through the Website’s various mailing lists, downloads, special offers, contests, registration forms, and surveys; or any person who may have referred you to us; or from our advertising or social media platforms.

The Company does not process any credit card or other financial or payment information about its users other than what payment method was used. All transactions are made via third-party providers (Stripe, PayPal) who retain such information without passing it on to the Company.

LEGAL GROUNDS FOR PROCESSING YOUR INFORMATION

We rely on the following legal bases to use your personal data:

1. Where it is needed to provide you with our services, such as: a) Assessing an enquiry for a service contract you hold with us, including considering whether or not to offer you the service; b) Managing services you have purchased from us; or c) All stages and activities relevant to managing the service including enquiry, administration and management of accounts.

2. Where it is in our legitimate interests to do so, such as: a) Managing your services and updating your records; b) For management and audit of our business operations including accounting; c) To keep records of our communications with you; d) For market research and analysis and developing statistics; e)  For direct marketing communications and related profiling to help us to offer you relevant services, including deciding whether or not to offer you certain services. We may send marketing to you by email and social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match); f) For email marketing communications to provide you with relevant information and offers occasionally; c) Where we need to share your personal information with people or organisations in order to run our business.

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3. To comply with any legal and / or regulatory obligations.

4. With your consent or explicit consent for some direct marketing communications.

HOW WE MAY USE YOUR DATA

We use your personal data, including any of the personal data listed above, for the following purposes: a) Assessing an enquiry for a service, including considering whether or not to offer you the service; b) Managing any aspect of the service; c) To improve our products, services, the contents of our Website, and the operation of our business; d) For management and auditing of our business operations including accounting; e) To keep records of our communications with you; f) For market research and analysis and developing statistics; g)       For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We may send marketing to you by email, social media and digital channels (for example, using Facebook Custom Audiences and Google Custom Match); h) For email marketing communications to provide you with relevant information and offers occasionally; i) To provide personalised content and services to you, such as tailoring our services, our digital customer experience and offerings, and deciding which offers to show you on our digital channels; j) To develop new services and to review and improve current services; k) To comply with legal and regulatory obligations, requirements and guidance.

Personally identifiable information is never sold or leased to any third parties.

SHARING YOUR DATA

We may share information with the following third parties for the purposes listed above: a) Government authorities and regulatory bodies; b) the relevant authorities, judicial and enforcement bodies when we have reason to believe that sharing personal information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Website, or anyone else that could be harmed by such activities; and/or c) Any other businesses that are needed in order to fulfil our services or products, such as suppliers or outsourcing companies.

STORING YOUR DATA

We may use third party tools to store your personal data and keep your information safe, such as a CRM System, cloud storage or email marketing software, as well as our own hard drives and data storage systems.

DATA RETENTION

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria: a) For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations and accounts; b) For as long as we provide services to you and then for as long as someone could bring a claim against us; and/or c) Retention periods in line with legal and regulatory requirements or guidance.

YOUR RIGHTS UNDER DATA PROTECTION LAW

Here is a list of the rights that all individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018